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Online Services

1. Why did you log on to Online Services? Please tick all that apply
*This question is required.

2. How easy was it to do the following? (10 = 'Very easy' and 0 = 'Not at all easy'.)

Space Cell	10 - very easy	9	8	7	6	5	4	3	2	1	0 - not at all easy	N/A
Log in	Log in: 10 - very easy	Log in: 9	Log in: 8	Log in: 7	Log in: 6	Log in: 5	Log in: 4	Log in: 3	Log in: 2	Log in: 1	Log in: 0 - not at all easy	Log in: N/A
Use Online Services once logged in	Use Online Services once logged in: 10 - very easy	Use Online Services once logged in: 9	Use Online Services once logged in: 8	Use Online Services once logged in: 7	Use Online Services once logged in: 6	Use Online Services once logged in: 5	Use Online Services once logged in: 4	Use Online Services once logged in: 3	Use Online Services once logged in: 2	Use Online Services once logged in: 1	Use Online Services once logged in: 0 - not at all easy	Use Online Services once logged in: N/A

3. Based on your recent experience using Coventry Online Services, how likely are you to recommend the Coventry to friends or family? (Where 10 means 'I would definitely recommend you' and 0 means 'I would definitely not recommend you'.)

10 - I would definitely recommend you	9	8	7	6	5	4	3	2	1	0 - I would definitely not recommend you
10 - I would definitely recommend you	9	8	7	6	5	4	3	2	1	0 - I would definitely not recommend you